01
Performance monitoring.
We watch the parts that affect how your software responds and help address problems before they become a daily interruption.
Keep the software you run on working after launch.
Software does not become finished when it goes live. Models change, platforms move, security issues emerge, and real usage exposes new maintenance work. For software Systenics built or rebuilt, Support & Managed is an optional monthly retainer for monitoring, upkeep, upgrades, and the people who know how it was made.
Book a Diagnosis call↗A conversation about what your software needs after launch.
The work that keeps production software healthy
A support agreement gives your team a clear owner for the ongoing work behind the product. It is available only for software Systenics built or rebuilt.
02
Security patching.
We keep dependencies and security-sensitive parts of the application updated as risks and recommended fixes change.
03
AI and platform upgrades.
When an AI model, API, or platform underneath the software moves, we assess the change and update the application when needed.
04
Ongoing maintenance.
We handle the small changes, fixes, and technical upkeep that production software needs over time.
05
Context from the build.
The team supporting the software understands the decisions, integrations, and constraints behind it. You do not have to start from zero with a new vendor.
06
Clear ownership.
Your code stays in your repository, and documentation is handed over. The support agreement is optional; it is not a lock-in.
Support is not a promise that nothing will ever change. It is a practical way to make sure changes are noticed, understood, and handled by people responsible for the software.
A continuing relationship with the team that built it
Support & Managed is for a business that has moved from building to running. Your software is in use, it matters to the way your team works, and you want a responsible team to keep an eye on it as the surrounding technology changes.
01
You launch with ownership.
The code lives in your repository, and the documentation is handed over.
02
You decide whether to continue.
Support is an optional monthly arrangement, not a condition of receiving your software.
03
We price it to the build.
The monthly retainer reflects the software we built, its integrations, and the ongoing attention it needs.
04
We keep the scope understandable.
We explain what needs attention, why it matters, and what falls outside the ongoing arrangement.
05
We use the same model ourselves.
Systenics maintains csvnormalize.com, bankstatementscsv.com, and cardstatementcsv.com with this kind of ongoing care.
The arrangement starts after a build or rebuild. We understand what is running, agree on the ongoing needs, and set a monthly retainer priced to the build. You can choose support when it makes sense for the business; it is not required.
What it is like to keep working together
A support agreement works best when the people maintaining the software understand the work that came before it.
“I contracted with Systenics about 6 months ago, in an effort to customize auction software for a new company I am launching in the US. The entire process was as smooth as could be. Their estimate for the project was reasonable, and very close to the final number. I have so much confidence in their ability to work with me, I even agreed to a support agreement with them long term.”
Support is not right for every software project
We do not offer general maintenance for software another firm built. Our Support & Managed arrangement is for software Systenics built or rebuilt, where we can take responsibility with a clear understanding of the code and the decisions behind it.
- Another team built your software. We may be able to discuss a separate Diagnosis or rebuild, but this support agreement is not a drop-in service for an unrelated codebase.
- You need one small fix. If the application otherwise works and you only need a quick change, a freelancer for an afternoon may be the more sensible option. We will tell you that.
- You are still testing the idea. If you are validating whether the idea has legs, stay with the fast tools that help you test it. A support retainer makes more sense once the software is part of the business.
- You want the cheapest possible maintenance. This is an ongoing relationship with the team that built or rebuilt the software, priced to the build. It is not the cheapest option for every project.
If Systenics built or rebuilt your software and you want a team responsible for what happens after launch, book a Diagnosis call. We will look at where things stand and explain the sensible next step.
Questions
Is Support & Managed required?
No. Support is optional. You own the code, and the documentation is handed over. The retainer is there if you want the team that built or rebuilt the software to continue handling its ongoing care.
Does Systenics support software another company built?
Not through this Support & Managed arrangement. It is specifically for software Systenics built or rebuilt. If you have an existing third-party codebase, a Diagnosis call can help determine whether a fix, rebuild, or different path makes sense.
What is included in the monthly retainer?
The retainer covers performance monitoring, security patching, upgrades as AI models and platforms move, and ongoing maintenance for the agreed software. The exact arrangement is priced to the build and explained before you continue.
How is the retainer priced?
Support is priced to the build. The monthly amount depends on the software, its integrations, and the ongoing maintenance it needs. We do not use a one-size-fits-all package price.
Can you support an application after rebuilding it?
Yes. If Systenics rebuilds your application, Support & Managed can be an optional next step after launch. We can continue monitoring, patching, upgrading, and maintaining the production software.
What happens before support starts?
Start with a free Diagnosis call. We will understand what you have, what needs attention, and whether ongoing support is the right fit. We will then explain the next step in plain English.
Keep the people who built it close
Tell us what your software needs after launch. Book a Diagnosis call and we will help you decide whether Support & Managed is the right arrangement for your business.